Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent in Plano, TX! We're seeking energetic professionals to deliver exceptional support to our diverse clientele. Enjoy a flexible schedule, competitive pay, and comprehensive training in a modern, collaborative environment. This role is perfect for students, career-changers, or anyone seeking work-life balance without compromising impact. Apply today and become part of a company that values your growth and celebrates your achievements!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time, CSAT)
- Collaborate with team members to resolve complex issues
- Adhere to compliance and security protocols
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Type 35+ WPM with high accuracy
- Ability to multitask in fast-paced environments
- Reliable transportation to Plano office
- Flexibility to work evenings/weekends as needed