Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent in Lincoln, NE! We're seeking energetic professionals to deliver exceptional support to healthcare clients. Enjoy flexible scheduling, comprehensive training, and a supportive team environment. Why Choose Us? • Competitive hourly pay • Paid training • Health benefits eligibility • Career advancement opportunities • Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound calls for healthcare clients with professionalism and empathy
- Resolve billing inquiries, appointment scheduling, and insurance verification
- Maintain detailed electronic records in CRM systems
- Meet/exceed performance metrics for call quality and resolution rates
- Collaborate with team members to improve service processes
- Adhere to HIPAA compliance protocols
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Basic knowledge of medical terminology highly desirable
- Must pass background check and drug screening
- Reliable internet connection for remote work options
- Flexible availability including evenings/weekends