Job Description
Join our award-winning customer service team at Customer Connect Solutions! We're seeking enthusiastic Part-Time Call Center Agents to deliver exceptional experiences to our clients in Lubbock, TX. Enjoy flexible scheduling, competitive pay, and comprehensive training in a supportive environment. If you're a natural problem-solver with a passion for helping others, apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company protocols and compliance standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Strong computer proficiency and typing ability (30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience in high-volume situations