Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent in Kansas City, MO! We're seeking dynamic individuals to deliver exceptional customer experiences while enjoying flexible scheduling and competitive pay. At CustomerConnect Solutions, we value your growth and provide comprehensive training to help you succeed in this rewarding role.
As a key member of our support team, you'll handle inbound/outbound calls, resolve inquiries efficiently, and contribute to our mission of 100% customer satisfaction. This position offers part-time hours with potential for advancement and includes benefits like paid training and performance bonuses.
Responsibilities
- Handle 40-50 daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with first-call resolution
- Document interactions accurately in CRM system while maintaining HIPAA compliance
- Collaborate with technical support team for complex troubleshooting
- Meet/exceed performance metrics including CSAT and AHT targets
- Participate in weekly training sessions to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with strong computer literacy
- Proficient with CRM software (Salesforce experience a plus)
- Flexible availability including evenings and weekends
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening