Job Description
Join Cincinnati's premier customer service team as a Call Center Agent! We're seeking energetic professionals to deliver exceptional experiences while building rewarding careers. Enjoy comprehensive benefits, paid training, and advancement opportunities in a supportive environment. Our state-of-the-art downtown facility offers flexible scheduling and team-based recognition programs.
Responsibilities
- Handle inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads on process improvements
- Participate in weekly coaching and development sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal communication skills
- Proficient with Windows applications
- Ability to work flexible shifts
- Positive attitude and problem-solving mindset
- Pass background/drug screening