Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking passionate Call Center Agents to deliver exceptional experiences while earning a competitive salary and a $2,500 sign-on bonus. Enjoy modern workspaces, comprehensive benefits, and growth opportunities in one of America's fastest-growing cities. Apply today to start your rewarding career!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce
- Meet/exceed performance metrics (FCR, CSAT, AHT)
- Collaborate with team leads to improve processes
- Participate in ongoing training programs
- Uphold company values and brand standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet for remote work options
- Flexibility to work evenings/weekends as needed