Job Description
Join our award-winning customer experience team at ConnectCare Solutions! We're seeking passionate individuals to become the voice of our clients in Jacksonville. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your contributions are valued. No experience? No problem! We provide paid training and career growth opportunities. Apply today and transform your communication skills into a rewarding career!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems (Salesforce, Zendesk)
- Meet/exceed quality and productivity metrics
- Document interactions accurately in compliance protocols
- Collaborate with team leads to improve service delivery
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Exceptional verbal/written communication skills
- Ability to navigate multiple software applications
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts including evenings/weekends
- Passion for helping others and positive attitude