Job Description
Join our award-winning customer service team as a Direct Hire Call Center Agent in Houston, TX! We're seeking passionate professionals to deliver exceptional experiences while building rewarding careers. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your growth matters.
At Houston Solutions Group, we invest in our people through continuous training and advancement opportunities. If you thrive in dynamic settings and value making a positive impact, this is your chance to join a company recognized for employee satisfaction and service excellence.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve issues efficiently using CRM systems and product knowledge
- Document interactions accurately and maintain detailed call records
- Meet/exceed performance metrics including CSAT and resolution rates
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and multitasking tools
- Strong problem-solving abilities and emotional intelligence
- Ability to work flexible hours including evenings/weekends
- Basic computer literacy and typing skills (35+ WPM)
- Positive attitude with commitment to customer satisfaction