Job Description
Join our award-winning customer support team at ConnectCare Solutions! We're seeking motivated Part-Time Call Center Agents to deliver exceptional service to our clients in the healthcare and finance sectors. Enjoy flexible scheduling, competitive compensation, and comprehensive training. This remote-friendly role offers the perfect opportunity to grow your career while making a real impact in El Paso's thriving business community.
Why Join Us?
• Flexible weekday/evening shifts
• Paid training and certification
• Health benefits eligibility (20+ hrs/week)
• Career advancement opportunities
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding billing, services, and technical issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve processes
- Adhere to HIPAA and PCI compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Proficient in Microsoft Office and CRM software
- Excellent communication (bilingual Spanish a plus)
- Ability to multitask in fast-paced environment
- Reliable internet connection for remote work
- Background check and drug screen required