Job Description
Join TechNova Solutions as a Customer Support Trainee and kickstart your career in tech! We're seeking passionate individuals to provide exceptional customer experiences while developing valuable technical skills. Our comprehensive training program ensures you'll master our products, support systems, and industry best practices. Enjoy a collaborative environment with mentorship, growth opportunities, and competitive benefits. If you're a problem-solver with strong communication skills and a drive to learn, apply today and become part of Buffalo's thriving tech community!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in CRM systems and track resolution metrics
- Collaborate with senior team members to resolve complex technical issues
- Continuously update knowledge base articles and training materials
- Identify trends in customer feedback to improve service quality
- Participate in ongoing product training and certification programs
- Support cross-functional teams during product launches and updates
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or technical support experience
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and basic troubleshooting tools
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including evenings and weekends
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning