Job Description
Join our award-winning customer service team in Phoenix! We're urgently hiring motivated Call Center Agents to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth matters.
Phoenix Customer Solutions Inc. is a rapidly growing BPO specializing in Fortune 500 client partnerships. As a Call Center Agent, you'll be the voice of our clients, resolving inquiries with empathy and efficiency. We invest in your success through ongoing training and career advancement pathways.
Responsibilities
- Handle inbound/outbound calls and digital communications across multiple channels
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in high-volume environments
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms (Salesforce experience a plus)
- Ability to multitask in fast-paced settings
- Flexible availability including evenings/weekends
- Passion for problem-solving and customer advocacy