Job Description
Join our award-winning customer support team in the heart of Portland! ConnectCare Solutions is seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive benefits package (health/dental/vision), and opportunities for career advancement. No experience required – we provide paid training and flexible scheduling to fit your lifestyle.
Why join us? We pride ourselves on a collaborative culture with monthly team outings, tuition reimbursement programs, and industry-leading retention rates. Start your rewarding career tomorrow with our streamlined onboarding process!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account-related issues using CRM tools
- Document interactions accurately in Salesforce and maintain call quality standards
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Participate in continuous improvement initiatives and team training
- Collaborate with cross-functional teams to resolve complex escalations
- Maintain strict compliance with data security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient in typing (40+ WPM) and navigating multiple systems
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work evenings/weekends as needed
- Must pass background check and drug screening
- Valid Oregon ID or driver's license