Job Description
Join our dynamic team at TechConnect Solutions as a Part-Time Call Center Agent in sunny San Jose! We're seeking enthusiastic individuals to deliver exceptional customer experiences while supporting cutting-edge tech products. Enjoy flexible scheduling, competitive pay, and a collaborative work environment that values your growth. If you're passionate about helping others and thrive in a fast-paced setting, apply today and become part of our award-winning customer service family!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team to improve service processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Ability to navigate multiple software systems
- Flexible availability including evenings/weekends
- Spanish bilingualism is a major plus