Job Description
Join our award-winning customer service team as a Part-Time Call Center Agent in Philadelphia! We're seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy flexible scheduling, competitive pay, and a vibrant team environment while making a real impact on customer satisfaction. No prior experience required – comprehensive training provided!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and patience with diverse customer needs
- Basic computer proficiency (typing 30+ WPM)
- Availability to work evenings/weekends (20-25 hours/week)