Job Description
Join our award-winning customer service team in Baton Rouge! We're seeking enthusiastic part-time Call Center Agents to deliver exceptional support to our growing client base. Enjoy flexible scheduling, competitive pay, and a supportive environment where your communication skills shine. No nights or weekends required - perfect for students or professionals seeking work-life balance. Comprehensive training provided.
Responsibilities
- Handle inbound/outbound customer inquiries via phone and email
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (CSAT, AHT)
- Collaborate with team leads to improve processes
- Upsell products/services when appropriate
- Maintain positive brand representation at all times
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote options
- Flexibility to work 20-30 hours/week (days only)