Job Description
Join our award-winning customer experience team as a Part-Time Call Center Agent in Kansas City! We're seeking empathetic communicators to deliver exceptional support while enjoying flexible scheduling and competitive compensation. As a trusted partner for Fortune 500 clients, we invest in your growth through paid training and career advancement opportunities. Why Choose Us?
- Flexible shifts (evenings/weekends available)
- Comprehensive paid training
- Health benefits for part-timers
- Performance-based bonuses
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries using CRM tools
- Meet/exceed KPIs including CSAT scores, handle time, and first-call resolution
- Document interactions accurately in customer relationship management systems
- Collaborate with specialists to resolve complex issues
- Adhere to compliance protocols and data security standards
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities and emotional intelligence
- Flexible availability (including evenings/weekends)
- Typing speed of 35+ WPM
- Background check and drug screen required