Job Description
Join our award-winning customer service team in sunny St. Petersburg! We're seeking motivated Part-Time Call Center Agents to deliver exceptional experiences for our Fortune 500 clients. Enjoy competitive pay, flexible scheduling, and a supportive environment where your growth matters. Why work with us?
- Comprehensive paid training
- Health benefits for part-timers (20+ hrs/week)
- Tuition reimbursement program
- Employee discounts on local attractions
Responsibilities
- Handle 50-70 inbound/outbound calls daily with empathy and efficiency
- Resolve customer inquiries using CRM tools (Salesforce experience a plus)
- Document interactions accurately in compliance with PCI-DSS standards
- Meet/exceed KPIs: CSAT >90%, AHT <180 seconds
- Collaborate with tech support teams for complex issue escalation
- Participate in quarterly product knowledge workshops
- Maintain 99% attendance record
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Type 35+ WPM with 95% accuracy
- Proficient in Microsoft Office Suite
- Ability to work 3-4 weekday shifts (20-25 hrs/week)
- Clear English/Spanish bilingual skills a major plus
- Positive attitude under pressure
- Background check and drug screen required