Job Description
Transform your career with our comprehensive paid training program designed for motivated individuals with no prior experience. Join our dynamic team at TechAdvance Careers and gain industry-recognized certifications in IT support, network security, and cloud computing. We invest in your growth through hands-on mentorship, structured learning paths, and guaranteed placement in high-demand roles. Enjoy competitive compensation, comprehensive benefits, and a clear career trajectory in North Carolina's thriving tech sector.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote assistance
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior engineers on complex infrastructure projects
- Participate in 24/7 rotational on-call support after training completion
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Basic familiarity with Microsoft Office and operating systems
- Self-motivated with ability to learn technical concepts quickly
- Valid driver's license and reliable transportation
- Pass background check and drug screening