Job Description
Are you looking for a career change with immediate start opportunities? Apex Solutions Group is currently hiring for our Paid Training Program in Chicago, Illinois.
We provide comprehensive training to help you become a certified Technical Support Specialist. No prior experience is necessary; we value drive and willingness to learn over experience.
Join a team that invests in your future. You will receive hands-on mentorship and a clear path to advancement within our organization.
Responsibilities
- Provide exceptional technical support and customer service to clients via phone and email.
- Assist in troubleshooting hardware and software issues using established protocols.
- Document customer interactions and resolutions in our CRM system.
- Collaborate with the training team to master new technologies and processes.
- Participate in weekly workshops and skill-building sessions.
- Identify areas for process improvement within the support team.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong communication skills, both verbal and written.
- Ability to work full-time hours with flexibility for shifts.
- Self-motivated individual with a desire to learn new technical skills.
- Reliable internet connection and home office setup for remote training phases.