Job Description
Launch your tech career with our comprehensive paid training program! We're seeking motivated individuals with no prior experience for our full-time Entry-Level Tech Support Specialist role in Seattle. Join our inclusive team and gain hands-on experience in cloud systems, cybersecurity fundamentals, and customer service excellence. Enjoy competitive pay, benefits, and mentorship from industry experts. Transform your passion into a professional career with zero upfront costs – we invest in your success.
Responsibilities
- Provide remote and in-person technical support for enterprise systems and end-user devices
- Diagnose and resolve hardware/software issues using industry-standard tools
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with senior engineers on complex system integrations
- Participate in ongoing skills development through weekly training modules
- Deliver exceptional customer service with clear communication
Qualifications
- No technical experience required – we provide full paid training
- High school diploma or equivalent (college preferred)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work in fast-paced, collaborative environments
- Basic computer literacy (Windows/Mac proficiency)
- Valid driver's license for occasional on-site support