Job Description
Transform your career with our comprehensive paid training program for Call Center Agents in Seattle! Join our award-winning team at Apex Customer Solutions and gain industry-leading skills without prior experience. We invest in your success through 4 weeks of paid classroom and hands-on training, followed by ongoing mentorship. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of downtown Seattle. Perfect for career changers and recent graduates looking to launch in customer service!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, compliance)
- Collaborate with team members to improve service delivery
- Adapt to new technologies and process updates
- Participate in continuous improvement initiatives
Qualifications
- No prior experience required – paid training provided!
- High school diploma or equivalent (GED)
- Strong communication skills (verbal/written)
- Basic computer proficiency (typing, navigation)
- Ability to work flexible shifts (evenings/weekends)
- Pass background check and drug screen
- Positive attitude with customer-first mindset
- Authorization to work in the United States