Job Description
Join our award-winning customer experience team in Raleigh! We're seeking dynamic Call Center Agents with flexible scheduling options to deliver exceptional service. Enjoy competitive pay, comprehensive training, and a supportive work environment while helping clients resolve inquiries efficiently. Perfect for students, parents, or professionals seeking work-life balance!
Why Work With Us?
- Flexible day/evening/weekend shifts (10-30 hrs/week)
- Modern downtown Raleigh office with free parking
- Health benefits available for part-time employees
- Clear career advancement pathways
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account inquiries using CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with support teams for complex issue escalation
- Participate in weekly training and coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience (call center ideal)
- Exceptional verbal communication and active listening skills
- Type 45+ WPM with strong computer navigation abilities
- Ability to work independently in a fast-paced environment
- Flexibility to adapt to changing schedules and priorities
- Positive attitude and problem-solving mindset