Job Description
Join our award-winning customer experience team in the heart of Manhattan! GlobalConnect Solutions is seeking dynamic Call Center Agents to deliver exceptional service to our Fortune 500 clients. Enjoy competitive compensation, comprehensive benefits, and a vibrant downtown workspace. This direct-hire role offers growth opportunities into team leadership and specialized customer support tracks. Apply today to become part of New York's premier customer service hub!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams for complex issue resolution
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- Minimum 2 years customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent required
- Bilingual English/Spanish a strong plus
- Previous call center experience preferred
- Type 40+ WPM with strong computer navigation