Job Description
Join our award-winning customer experience team as a Customer Support Trainee! We're seeking enthusiastic individuals to kickstart their careers in customer service while receiving comprehensive training on our cutting-edge platforms. This role offers growth opportunities into senior positions and includes competitive benefits, professional development stipends, and a collaborative work environment in downtown Louisville.
Why Nexus Solutions? We pride ourselves on fostering talent through our mentorship program and performance-based advancement. Our trainees become certified support specialists within 6 months, with 85% transitioning to permanent roles.
Responsibilities
- Master company products/services through immersive training modules
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Contribute to process improvement initiatives
- Meet performance metrics including CSAT and resolution times
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or internship
- Proficiency with Microsoft Office Suite
- Excellent communication and problem-solving skills
- Ability to type 40+ WPM with accuracy
- Strong adaptability to new technologies
- Valid driver's license for occasional off-site training