Job Description
Join ConnectHub Solutions as a Full-Time Call Center Agent in Toledo, OH and become the voice of our award-winning customer experience! We're seeking passionate professionals to deliver exceptional support while advancing their careers in a dynamic, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and daily opportunities to make a tangible impact on customers' lives.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities to enhance customer value
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM tools
- Strong problem-solving abilities under pressure
- Ability to work flexible shifts (including evenings/weekends)
- Typing speed of 35+ WPM
- Positive attitude with resilience in fast-paced settings