Job Description
Join our award-winning customer service team in Philadelphia with comprehensive paid training! We're seeking motivated individuals to become Call Center Agents where you'll receive hands-on coaching and industry certification at no cost. Enjoy competitive pay, flexible scheduling options, and clear advancement paths to supervisory or specialist roles. Our modern downtown office offers a collaborative environment with performance bonuses and comprehensive benefits package including health insurance and 401(k). No experience required – we provide all tools for success!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in customer service software
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team leads to improve service processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English (bilingual Spanish a plus)
- Basic computer proficiency with typing speed of 30+ WPM
- Ability to work flexible shifts including evenings/weekends
- Pass background check and pre-employment assessment
- Must be authorized to work in the United States