Job Description
We are looking for driven, ambitious individuals to launch their careers in the technology sector. No prior experience is required—we are committed to training you to become a top-tier Technical Support Associate. Join our rapidly growing team in Kansas City, Illinois, and take the first step towards a rewarding professional future.
Why Join Us?
- Zero Experience Required: We provide comprehensive, hands-on training to get you up to speed.
- Immediate Start: Don't wait for months. Begin earning as soon as you are onboarded.
- Career Growth: We prioritize internal promotion and offer clear pathways for advancement.
Key Responsibilities:
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with senior technicians to escalate and resolve complex problems.
- Stay updated on new software updates and company protocols.
- Meet daily and weekly performance metrics regarding customer satisfaction.
Qualifications:
- No previous experience required; we value attitude over experience.
- High school diploma or GED equivalent.
- Strong verbal and written communication skills.
- Basic computer literacy and eagerness to learn new systems.
- Reliable internet connection and a quiet workspace for remote or hybrid work.
- Ability to work full-time hours, including weekends if required.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software issues.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with senior technicians to escalate and resolve complex problems.
- Stay updated on new software updates and company protocols.
- Meet daily and weekly performance metrics regarding customer satisfaction.
Qualifications
- No previous experience required; we value attitude over experience.
- High school diploma or GED equivalent.
- Strong verbal and written communication skills.
- Basic computer literacy and eagerness to learn new systems.
- Reliable internet connection and a quiet workspace for remote or hybrid work.
- Ability to work full-time hours, including weekends if required.