Job Description
Are you looking for a rewarding career in technology but lack previous experience? Apex Digital Solutions is excited to announce that we are hiring for entry-level Tech Support Specialists in San Diego, CA.
We provide comprehensive paid training to ensure you have all the tools you need to succeed. Join a dynamic team where your growth is our priority.
Why Join Us?
- Zero Experience Needed: We look for attitude and aptitude, not a resume.
- Paid Training: Get certified on the job with industry-leading support.
- Career Growth: Clear pathways to senior tech and management roles.
- Modern Environment: Work from a state-of-the-art facility or remote setup.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat promptly.
- Diagnose and troubleshoot common technical hardware and software issues.
- Document customer interactions and resolutions accurately in our CRM system.
- Collaborate with senior team members to learn best practices and processes.
- Identify opportunities to improve customer satisfaction and retention.
- Maintain a positive, professional, and empathetic demeanor at all times.
- Adhere to all company policies, quality standards, and safety protocols.
Qualifications
- No prior professional experience required – we provide the training.
- High school diploma or equivalent required.
- Basic computer literacy and internet navigation skills.
- Strong written and verbal communication abilities.
- Reliable internet connection and a quiet workspace.
- Willingness to learn and adapt to new technologies quickly.
- Self-motivated with a strong desire to help others solve problems.