Job Description
Join our dynamic team as an Entry Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide exceptional technical support to our clients. This is your opportunity to gain hands-on experience in a fast-paced environment while working with cutting-edge technologies. No prior experience is required – we provide comprehensive training to set you up for success. If you're ready to grow professionally and make an impact, apply today!
Responsibilities
- Provide first-level technical support via phone, email, and remote assistance
- Diagnose and resolve hardware/software issues for clients
- Install, configure, and maintain computer systems and networks
- Document technical issues and solutions in ticketing systems
- Collaborate with senior team members on complex technical challenges
- Conduct system upgrades and security patches as needed
- Train users on new technologies and best practices
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of operating systems (Windows, macOS)
- Strong problem-solving and analytical skills
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license (for occasional on-site visits)