Job Description
Launch Your Career in New York City with No Experience Required!
NYC Digital Solutions Group is seeking motivated individuals to join our expanding team. We pride ourselves on being a training-first environment, where we invest in our employees' growth from day one. Whether you are a recent high school graduate or looking to pivot into the tech industry, we provide the tools and mentorship you need to succeed.
Our Commitment:
We believe that talent is found everywhere. That’s why we offer comprehensive on-the-job training, mentorship programs, and a clear path for career advancement. Join a team that values hard work, integrity, and continuous learning.
Benefits Include:
- Competitive starting salary ($45k - $60k)
- Full medical, dental, and vision insurance
- Paid training and certification opportunities
- Generous paid time off and holiday pay
- Professional development workshops
Responsibilities
- Assist customers with technical inquiries via phone, email, and live chat.
- Participate in structured daily training sessions to master company software.
- Learn and operate internal database systems to maintain accurate records.
- Collaborate with the team to resolve customer issues efficiently.
- Adhere to company protocols and quality assurance standards.
- Identify opportunities to upsell products or services to existing clients.
- Attend weekly team meetings to discuss performance and training progress.
Qualifications
- High School Diploma or GED equivalent (Bachelor's degree preferred but not required).
- Willingness to learn new technologies and software quickly.
- Basic computer literacy and typing skills.
- Strong communication skills with a professional and friendly demeanor.
- Ability to work full-time hours, including weekends or evenings.
- Reliable internet connection and home office setup (if remote).
- Valid authorization to work in the United States.