Job Description
Are you looking to launch your career in the United States? Apex Global Support is currently hiring Entry-Level Customer Service Representatives in Miami, FL.
We offer a paid training program designed for candidates with no prior experience. If you are a self-starter with excellent communication skills and a desire to grow, we want to hear from you.
Job Overview:
As a Customer Service Representative, you will be the face of our brand, assisting clients with their inquiries, resolving issues, and ensuring a high level of customer satisfaction. We are looking for individuals who are eager to learn and ready to commit to a full-time career path.
Key Benefits:
- Competitive Pay: $16.00 - $22.00 per hour.
- Full Benefits Package: Health, dental, and vision insurance.
- Paid Training: Comprehensive on-the-job training.
- Career Growth: Internal promotion opportunities.
Responsibilities
- Respond to incoming customer calls, emails, and live chats in a friendly and professional manner.
- Diagnose customer issues and provide accurate solutions or escalate to senior staff when necessary.
- Enter customer data accurately into our CRM systems and internal databases.
- Build rapport with customers to ensure repeat business and loyalty.
- Stay updated on company products and services to provide informed support.
- Collaborate with the team to meet daily and monthly performance targets.
Qualifications
- High school diploma or GED (Bachelor’s degree is a plus but not required).
- Basic computer proficiency and typing skills.
- Strong verbal and written communication skills.
- Ability to work full-time (Monday through Friday) and handle a high volume of inquiries.
- Reliable internet connection and home office setup (if remote hybrid).
- A positive attitude and a strong willingness to learn new systems.