Job Description
Launch your career in customer service with no experience required! CustomerFirst Solutions is seeking enthusiastic Call Center Agents to join our dynamic team in Jacksonville, FL. We provide comprehensive paid training and a supportive environment where your growth matters. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in a fast-paced industry.
What We Offer:
- Free paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee referral bonuses
- Career development paths
Ready to start your journey? Apply today and join a team that values your potential!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM tools
- Document interactions accurately in our customer database
- Meet and exceed performance metrics (e.g., call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to company policies and regulatory requirements
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn
- No prior experience required - we train!
- Must pass background check and drug screen