Job Description
Join our award-winning customer support team in Richmond, VA! We're seeking passionate individuals to kickstart their careers with our comprehensive paid training program. As a Customer Support Trainee, you'll gain hands-on experience resolving client inquiries while building a foundation in technical troubleshooting and communication. Plus, enjoy a $1,500 sign-on bonus upon successful completion of training!
Our supportive environment offers mentorship, growth opportunities, and a clear path to advancement. If you're a problem-solver with a customer-first mindset, apply today to join our dynamic team at GlobalTech Solutions.
Responsibilities
- Master company products/services through immersive paid training
- Handle customer inquiries via phone, email, and chat support
- Document cases accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Identify trends to improve customer experience
- Meet performance metrics during and after training
- Participate in team knowledge-sharing sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service experience
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, CRM tools)
- Ability to work flexible hours including weekends
- Empathy and patience in high-pressure situations
- Passion for continuous learning and growth