Job Description
Join our award-winning customer support team in Charlotte, NC! We're seeking passionate individuals to launch their careers through our comprehensive 12-week paid training program. Learn industry-leading tools and techniques while supporting Fortune 500 clients in a dynamic, collaborative environment. This direct-hire role offers rapid career growth, competitive benefits, and the opportunity to become a customer experience expert.
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions in CRM systems with precision
- Collaborate with senior agents on complex escalations
- Meet monthly performance targets for resolution and satisfaction
- Contribute to process improvement initiatives
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced environments
- Strong problem-solving and empathy aptitudes
- Previous customer service experience a plus
- Must pass background check and drug screening
- Authorized to work in the United States