Job Description
Are you a dedicated professional looking for a rewarding career in customer support? Apex Contact Solutions is seeking a Direct Hire Call Center Agent to join our dynamic team in Plano, Texas. We pride ourselves on delivering exceptional service to our clients and providing a supportive, modern work environment for our employees.
As a Call Center Agent, you will serve as the voice of our brand, handling complex inquiries with empathy and efficiency. We offer a competitive benefits package, including health insurance, paid time off, and clear pathways for career advancement.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with professionalism and accuracy.
- Resolve customer inquiries, complaints, and issues efficiently while adhering to company scripts and guidelines.
- Accurately document all customer interactions and account information into the CRM system.
- Identify and assess customers' needs to achieve satisfaction and cross-sell relevant products or services.
- Maintain a deep knowledge of products, services, and policies to provide accurate information.
- Collaborate with team leads and support staff to improve overall call center performance metrics.
Qualifications
- High school diploma or equivalent required; associate’s degree preferred.
- Minimum of 1-2 years of experience in a customer service or call center environment.
- Strong verbal communication skills with the ability to de-escalate tense situations.
- Proficiency in using computer systems, CRM software, and Microsoft Office Suite.
- Ability to work full-time, including evenings, weekends, and holidays as required.
- Must be authorized to work in the United States.