Job Description
Are you looking for a rewarding career in customer service without the hassle of buying your own equipment? Apex Support Solutions is seeking dedicated Call Center Agents to join our growing team in Pittsburgh, PA.
We are proud to offer a comprehensive Equipment Provided package. You can focus on what you do bestâhelping customersâwhile we ensure you have the best tools to succeed, including high-end laptops, noise-canceling headsets, and ergonomic furniture.
As a Call Center Agent, you will serve as the face of our brand, handling inquiries with professionalism and empathy. We value our employees and offer a supportive work environment with competitive benefits, ongoing training, and clear paths for advancement.
Why Join Us?
- Equipment Provided: We supply everything you need to start working immediately.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Full Benefits: Health, dental, and vision insurance available for full-time employees.
- Work-Life Balance: Flexible scheduling options and paid time off.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries regarding products and services.
- Resolve customer complaints and issues with empathy and efficiency to ensure high satisfaction ratings.
- Accurately document customer interactions and account information in our CRM system.
- Provide product information and technical support to clients based on product training.
- Collaborate with team leads and quality assurance to meet and exceed performance KPIs.
- Identify upsell and cross-sell opportunities to enhance the customer experience.
- Maintain a professional and positive demeanor in every interaction.
Qualifications
- Previous experience in a call center or customer service environment is preferred but not required.
- Excellent verbal communication and active listening skills.
- Strong typing speed and accuracy (35+ WPM).
- Reliable internet connection and a quiet workspace (if hybrid/remote).
- Proficiency with Microsoft Office Suite and computer navigation.
- A customer-first attitude and ability to remain calm under pressure.