Job Description
Join our dynamic team at Alaska Connect Solutions as a Call Center Agent! No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive pay, flexible scheduling options, and a supportive work environment in Anchorage. Help customers with inquiries, resolve issues, and contribute to our mission of delivering exceptional service. Grow your career with advancement opportunities and benefits including health insurance and paid time off.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems
- Collaborate with team members to achieve service targets
- Participate in ongoing training sessions to enhance skills
- Adhere to compliance and confidentiality protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience and patience in high-pressure situations
- Basic computer proficiency with typing speed of 30+ WPM
- Must pass background check and drug screening