Job Description
Are you looking for a career that offers comprehensive training provided and a clear path to growth? Apex Systems Boston is seeking a dedicated Night Shift Technical Support Associate to join our 24/7 operations team. We pride ourselves on fostering talent and offering a competitive environment for those willing to work hard.
Why This Role is Perfect for You:
- Full Training Provided: No prior technical experience required. We invest in you with a structured onboarding program.
- Night Shift Hours: Work 7:00 PM to 4:00 AM with shift differential pay.
- Premium Benefits: Health, dental, and vision insurance from day one.
In this role, you will be the technical lifeline for our valued clients, ensuring seamless connectivity and resolving complex issues with empathy and expertise.
Responsibilities
- Provide high-quality technical support via phone, email, and chat for a diverse client base.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Document all technical resolutions and customer interactions accurately in our ticketing system.
- Collaborate with the day shift team to ensure seamless service continuity during shift handovers.
- Participate actively in daily training modules to enhance product knowledge and troubleshooting skills.
- Escalate complex issues to senior engineers when necessary, ensuring a timely resolution.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- MUST be willing to work the night shift (7:00 PM - 4:00 AM).
- Strong customer service orientation and excellent communication skills.
- Basic computer literacy and a willingness to learn new technologies quickly.
- Ability to work independently in a remote or hybrid environment with a reliable internet connection.
- Problem-solving mindset with patience and attention to detail.