Job Description
Launch your tech career with our comprehensive paid training program! TechGrowth Solutions is seeking motivated Entry-Level IT Support Specialists to join our dynamic team in San Francisco. No prior experience required – we provide all necessary training to transform you into a certified IT professional. Enjoy competitive pay, full benefits, and a clear career growth path in one of America's most innovative tech hubs.
Our 8-week intensive training covers networking, cybersecurity fundamentals, cloud technologies, and customer service excellence. Upon completion, you'll be deployed to support Fortune 500 clients with enterprise-level systems. This is your chance to enter the booming tech industry with zero upfront costs and maximum support.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and resolutions using ITSM tools
- Collaborate with senior engineers on complex system deployments
- Deliver exceptional customer service with SLA adherence
- Participate in continuous training and certification programs
- Assist with cybersecurity protocols and data protection measures
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work in fast-paced, collaborative environments
- Willingness to obtain CompTIA A+ certification during training
- Valid California driver's license (for occasional client site visits)
- Pass background check and drug screening