Job Description
Are you looking for a career that offers stability, growth, and a comprehensive training program? Apex Tech Solutions is currently seeking dedicated individuals to join our night shift team as Technical Support Agents. We are proud to offer a fully paid training program designed to equip you with the skills necessary to succeed in the IT support industry.
As a Night Shift Technical Support Agent, you will be the first point of contact for our clients, resolving technical queries and ensuring high levels of customer satisfaction. This is an excellent opportunity for someone looking to break into the technology sector with no prior experience required.
Why join us?
- Paid Training: Complete training provided to get you certified and job-ready.
- Shift Benefits: Enjoy a stable night shift schedule with competitive pay.
- Career Progression: Clear pathways for advancement from Support Agent to Team Lead.
Don't miss this chance to launch your career in tech. Apply today!
Responsibilities
- Handle inbound technical support inquiries via phone, email, and chat during the night shift.
- Diagnose and troubleshoot software, hardware, and network issues for clients.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex technical issues to senior engineers or Tier 2 support when necessary.
- Participate in daily training sessions, workshops, and role-plays to enhance technical skills.
- Maintain a professional and empathetic demeanor while assisting customers.
Qualifications
- GCSEs (or equivalent) in Maths and English are desirable but not essential.
- Willingness to undergo paid training: We teach you everything you need to know.
- Must be available to work night shifts (e.g., 22:00 – 06:00) on a rotating schedule.
- Strong problem-solving skills and the ability to think on your feet.
- Basic computer literacy and typing skills.
- Excellent communication skills with the ability to explain complex technical concepts simply.
- A positive attitude and a desire to learn.