Job Description
Are you looking to launch your career in a dynamic and rewarding environment? Apex Tech Solutions is seeking a motivated and reliable Entry Level Customer Support Specialist to join our growing team in Wichita, Kansas. We pride ourselves on fostering a supportive culture where no experience is required—just a willingness to learn and a drive to succeed. We offer comprehensive training, competitive benefits, and a clear path for advancement for those ready to grow with us.
In this role, you will be the first point of contact for our clients, ensuring they receive the highest quality assistance. If you have strong communication skills and a positive attitude, we want to hear from you.
Responsibilities
- Provide exceptional customer service via phone, email, and chat to resolve inquiries and issues efficiently.
- Assist clients in navigating our software products and troubleshooting common technical difficulties.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with senior team members to identify trends and improve service processes.
- Stay updated on product knowledge and company policies to answer client questions confidently.
- Meet daily and weekly performance targets regarding call volume and customer satisfaction.
Qualifications
- High school diploma or equivalent required; associate or bachelor's degree preferred but not mandatory.
- No prior professional experience necessary—full training and mentorship provided.
- Strong verbal and written communication skills with a friendly, professional tone.
- Ability to work in a fast-paced, target-driven environment while maintaining accuracy.
- Proficiency with basic computer applications (Microsoft Office Suite).
- Reliable internet connection and a quiet workspace are required for remote support roles.