Job Description
We are looking for a dedicated Night Shift IT Support Specialist to join our elite support team in San Jose, CA. This role is perfect for individuals eager to kickstart a career in technology who are willing to work flexible hours. We offer full training and a clear pathway for career growth.
In this pivotal role, you will be the first point of contact for our clients during our operational hours, ensuring technical issues are resolved efficiently. You will work in a dynamic, fast-paced environment where your problem-solving skills will make a real impact.
Why Join Us?
- Competitive pay with performance bonuses.
- Comprehensive training program (no experience required).
- Health, dental, and vision insurance.
- 401(k) retirement plan matching.
Responsibilities
- Provide technical support and troubleshooting for hardware and software issues via phone and remote access.
- Monitor system performance and alert the team to any critical failures.
- Assist users with password resets, account access, and basic network navigation.
- Maintain detailed logs and documentation of all support tickets and resolutions.
- Collaborate with the day shift team to ensure seamless handover of ongoing issues.
- Follow strict security protocols to protect sensitive client data.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic computer literacy and familiarity with operating systems (Windows/macOS).
- Strong communication skills with the ability to explain technical concepts to non-technical users.
- Willingness to work a rotating night shift schedule (6:00 PM - 3:00 AM or similar).
- Aptitude for learning new technologies quickly.
- Reliable internet connection and home office setup (if remote hybrid).