Job Description
Are you looking for a fresh start in the tech industry? Apex Tech Solutions is currently hiring a Night Shift IT Support Specialist in Fresno, CA. We provide comprehensive on-the-job training, so no prior experience is required.
As a night shift specialist, you will be the first line of defense for our internal team, ensuring smooth operations while the office is quiet. This is a fantastic opportunity for students, military veterans, or anyone looking to kickstart a career in Information Technology.
Why Apply?
- Start a career in IT with no degree or experience needed.
- Benefit from our night shift differential pay.
- Work in a supportive, team-oriented environment.
- Flexible scheduling for students or second-shift workers.
Responsibilities
- Provide technical support to employees via phone and email during the night shift.
- Diagnose and resolve basic hardware and software issues (printers, laptops, Wi-Fi).
- Manage and prioritize incoming help desk tickets in our ticketing system.
- Document technical issues and resolutions accurately in the knowledge base.
- Assist with hardware installation, software updates, and user account management.
- Escalate complex technical issues to senior staff when necessary.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and typing skills are essential.
- Willingness to learn new technologies and adapt to a rotating night schedule.
- Strong communication skills and a customer-centric attitude.
- Reliable transportation for night shift commuting.