Job Description
Launch your tech career with our comprehensive paid training program! We're seeking motivated Entry-Level Night Shift Tech Support Specialists to join our dynamic team in San Jose, CA. No prior experience required – we'll equip you with industry certifications and hands-on expertise in network troubleshooting, system diagnostics, and customer service excellence. Enjoy competitive pay, full benefits, and career advancement opportunities while working during flexible night hours. Our state-of-the-art facility offers a supportive environment where your growth is prioritized.
Responsibilities
- Provide 24/5 technical support via phone, chat, and remote assistance
- Diagnose and resolve hardware/software issues for enterprise clients
- Document ticket resolutions using our CRM system
- Collaborate with senior engineers on complex technical challenges
- Participate in mandatory paid certification training (CompTIA A+, Network+)
- Monitor system alerts and perform preventative maintenance
- Maintain 95%+ customer satisfaction metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and internet navigation skills
- Ability to work independently during night shift (10 PM - 6 AM)
- Strong problem-solving and analytical thinking abilities
- Excellent written and verbal communication skills
- Willingness to learn technical concepts through structured training
- Reliable transportation to our San Jose facility
- Pass background check and drug screening