Job Description
Are you ready to launch a successful career in the tech industry?
Apex Digital Solutions is seeking dedicated Entry Level Technical Support Associates to join our remote-first team. We specialize in providing top-tier IT solutions to businesses nationwide, and we are looking for ambitious individuals who are eager to learn and grow.
We offer comprehensive paid training for all new hires, ensuring you are fully equipped to deliver exceptional customer service and technical solutions. This is a fully remote position, allowing you to work from anywhere in the United States.
Why Join Us?
- Paid Training Program: No prior experience needed – we teach you everything you need to know.
- Remote Flexibility: Work from the comfort of your home with a stable internet connection.
- Career Growth: Clear pathways to advancement within the IT and Customer Success sectors.
- Competitive Pay: Salary commensurate with experience and training completion.
Responsibilities
- Provide friendly and professional technical support to customers via chat, email, and phone.
- Diagnose and troubleshoot software and hardware issues for clients.
- Guide customers through installation, setup, and maintenance processes.
- Document customer interactions and resolutions in our CRM database.
- Collaborate with senior technicians to resolve complex technical queries.
- Stay updated on new technologies and company products to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Basic computer literacy and familiarity with operating systems (Windows/macOS).
- Strong written and verbal communication skills.
- Ability to work independently in a remote work environment.
- Willingness to complete a 4-week paid training program.
- Reliable internet connection and home office setup.