Job Description
Join our award-winning team as an Entry-Level Tech Support Specialist with comprehensive paid training! This urgent hiring opportunity in Fresno and remote positions offers career growth without prior experience. You'll receive hands-on training in cloud systems, cybersecurity fundamentals, and customer service excellence. Perfect for career changers or recent graduates, this role provides a clear path to becoming a certified IT professional while earning a competitive salary.
Why NexusTech Solutions? We're a rapidly growing tech firm committed to employee development. Our paid training program includes mentorship, certification prep, and performance-based bonuses. Enjoy flexible remote work options after the initial 3-month Fresno-based training period.
Responsibilities
- Complete comprehensive 12-week paid training program covering IT fundamentals, cloud platforms, and security protocols
- Provide Tier 1 technical support via phone, chat, and remote desktop for diverse client base
- Document technical issues and resolutions using ticketing systems (ServiceNow, Zendesk)
- Collaborate with senior engineers to troubleshoot complex hardware/software problems
- Participate in daily team huddles to align on priorities and share knowledge
- Contribute to knowledge base articles and process improvement initiatives
- Maintain 95%+ customer satisfaction score through empathetic communication
Qualifications
- High school diploma or equivalent (college degree preferred but not required)
- Basic computer literacy with ability to learn new software quickly
- Strong problem-solving skills and logical thinking approach
- Excellent written and verbal communication abilities
- Self-motivated with ability to work independently in remote environment
- Valid California driver's license (for occasional on-site client visits)
- Pass background check and drug screening (required for all roles)
- Willingness to obtain CompTIA A+ certification within first year