Job Description
Launch Your Career in Tech with No Experience Required
Apex Tech Solutions is seeking motivated, high-energy individuals to join our growing team as Entry Level Technical Support Representatives. We are committed to fostering a culture of growth and learning, offering comprehensive on-the-job training to help you transition from a beginner to a tech professional. If you have a passion for problem-solving and a desire to work in a dynamic environment, we want to hear from you.
Why Join Us?
- Zero Experience Necessary: We provide full training and mentorship.
- Competitive Pay: Starting at $18/hr with annual performance reviews.
- Growth Opportunities: Clear career path to Senior Tech and Management roles.
What You'll Do
Responsibilities
- Assist customers via phone and email with basic technical troubleshooting and software installation.
- Document customer inquiries and resolutions accurately in our CRM system.
- Learn and utilize our internal knowledge base to resolve a wide range of technical issues.
- Collaborate with senior team members to develop advanced technical skills.
- Maintain a professional and positive demeanor while handling high-volume customer interactions.
- Stay updated on new software updates and company protocols.
Qualifications
- High school diploma or GED is required.
- Strong desire to learn and grow within the IT sector.
- Excellent verbal and written communication skills.
- Basic computer literacy and familiarity with web browsers.
- Able to work full-time in our Oakland, CA office.
- Reliable internet connection and a dedicated workspace for remote training (if applicable).