Job Description
Launch Your Career in Technology with Paid Training!
Are you ready to start a new chapter in your professional life? Apex Digital Solutions is currently seeking motivated Entry Level Support Specialists based in Portland, Oregon. We are a rapidly growing company that believes in investing in our people. If you are eager to learn and willing to work hard, we provide the comprehensive paid training you need to succeed.
We are looking for team players who want to build a long-term career in the IT and Customer Service industry. Don't let a lack of experience hold you back—we provide the roadmap to your success.
Why Join Us?
- Comprehensive Paid Training Program
- Career advancement opportunities within a growing industry
- Supportive and collaborative team environment
- Modern office amenities and a casual dress code
Responsibilities
- Provide exceptional technical support and customer service to clients via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software issues for a diverse client base.
- Document all customer interactions, issues, and resolutions accurately in our CRM system.
- Collaborate with senior team members to learn advanced troubleshooting techniques.
- Maintain a high level of professionalism while managing multiple client inquiries.
- Identify opportunities to upsell or cross-sell our service packages to existing clients.
- Participate in daily training sessions to improve technical knowledge and soft skills.
Qualifications
- High school diploma or GED required; Bachelor's degree is a plus.
- Strong verbal and written communication skills.
- Basic computer literacy and a general understanding of the internet.
- A positive attitude and a strong desire to learn new technologies.
- Ability to work flexible hours, including weekends and evenings if required.
- Reliable internet connection and a dedicated workspace if working remotely.
- Willingness to complete 40 hours of paid training before full deployment.