Job Description
<p>Are you looking to kickstart a rewarding career in the tech industry without prior experience? </p><p>Apex Support Solutions is currently seeking dedicated individuals for our <strong>Night Shift Customer Support Representative</strong> role in Detroit, MI. We are proud to offer <strong>comprehensive paid training</strong> to help you master the skills needed to succeed in a fast-paced environment.</p><p>In this position, you will be the first point of contact for our clients, resolving inquiries, troubleshooting technical issues, and ensuring high levels of customer satisfaction. We value hard work, reliability, and a willingness to learn.</p><p>Join a team that invests in your future. Promotions and career advancement opportunities are available for high performers.</p>
Responsibilities
- <ul><li>Handle incoming customer inquiries via phone, email, and chat during the night shift.</li><li>Utilize our training program to resolve technical issues and provide accurate solutions.</li><li>Maintain detailed records of customer interactions and transactions in our CRM system.</li><li>Escalate complex issues to senior support staff when necessary.</li><li>Adhere to company policies and quality assurance standards at all times.</li><li>Identify opportunities to upsell or cross-sell products based on customer needs.</li></ul>
Qualifications
- <ul><li>High school diploma or GED equivalent is required.</li><li>No prior customer service experience is necessary; we provide full training.</li><li>Must be available to work rotating night shifts, including weekends and holidays.</li><li>Strong written and verbal communication skills.</li><li>Basic computer proficiency and ability to navigate multiple software applications.</li><li>Reliable high-speed internet connection and a quiet workspace if working remotely (if applicable).</li></ul>