Job Description
Join St. Louis Customer Solutions – We're urgently expanding our team! Be part of a dynamic customer service revolution in the heart of St. Louis. We're seeking passionate Call Center Agents to deliver exceptional experiences that transform customer relationships. Enjoy competitive pay, comprehensive benefits, and rapid advancement opportunities in a supportive, tech-enabled environment.
Why Apply Today?
- Immediate start dates available
- Paid training and certifications
- Health, dental, and vision benefits
- 401(k) with company match
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams to resolve complex issues
- Identify upsell opportunities through consultative selling
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Reliable internet connection for remote work options
- Flexible availability including evenings/weekends